One of the best things about running a dive centre is the diversity of the clients that walk through the door. One of the worst things about running a dive centre is the diversity of the clients that walk through the door. Our centre is multi-agency which means we can honestly offer the most suitable training to each person that comes to us. We’ve become experts at chatting to prospective divers about their interests, travel plans and diving aspirations and offering them considered and justified advice about their training.
But when people walk through the door the first thing they will say is “I want to do my PADI.” The marketing spend and brand awareness for PADI is huge and there’s the common misconception that only a PADI cert will be accepted elsewhere in the world.
Like many experienced divers, I’m entitled to carry a range of cards covering a number of different aspects of diving, but I pick which ones I take on trips with me. Somewhere in one of my filing cabinets is my set of cards but rarely do they see the light of day. I once had the misfortune to be on a Red Sea liveaboard with a guy who when asked to prove his diver grade slapped a huge wallet of cards on the table with the classic line “There’s 50 years of diving experience in there. Take your pick.” It was unnecessarily aggressive and made all the sweeter when, later in the trip, this same guy was the one who surfaced from the night dive to check where the boat was before dropping back to 12m to finish his dive. Obviously the 50 years of experience didn’t include basic navigation.
In truth, BSAC qualifications generally carry a large amount of kudos. We train in some really tidal, very murky conditions and our training includes a huge amount of dive and rescue planning that stands us in good stead wherever we pitch up in the world. On a particularly difficult pick up from the Rosalie Muller in the Red Sea it was our experienced divers who took over recovering the divers from the water, threw out grab lines and carefully timed their assistance with the pitching of the boat. No shouting. No fuss. They just stepped forward and stopped a difficult situation developing into one that would have ended up in the BSAC incident report.
The Isle of Man hosts motorsport events throughout the year, the TT in June, Southern 100 in July and the Manx Grand Prix in August. These events attract large numbers of foreign visitors carrying a variety of dive qualifications, some stating CMAS equivalence and several requiring translation. We’ve met and dived with some fantastic divers from around the globe, and we’ve had some very deluded people walk through the door. My favourite has to be the bloke who walked in and announced in a very heavy Eastern European accent “I vant to dive vith the sharks!” A little gentle questioning established that he had done a try dive, in a hotel swimming pool in Turkey, about 5 years ago. We carefully explained how much legal protection covers the basking sharks that come to pup and breed in Manx waters, that they avoid divers, that he wasn’t qualified and no, we couldn’t just hire him some kit. He left muttering and we breathed a collective sigh of relief.
We run two boats from our dive centre and when necessary have the services of a third boat. The skipper’s first question when I call him to book a group is to ask “Are they BSAC? That’s OK then.” He knows he will get divers who, thanks to the strong club system, will turn up as an organised team and just get on with it. Delayed SMBs aren’t a special course, they’re mainstream. Nitrox isn’t something just for multiple dives on a liveaboard, but for safety in everyday diving. And should anyone have any difficulty there will be someone throwing out a grab line and watching the pitch of the boat as they go to assist.
But of course I’m not claiming BSAC clubs are perfect. We’ve had the divers who got confused when they ran out of dishwasher tablets and put washing up liquid in the machine instead (Don’t try this at home without a mop and bucket handy). We’ve had the clubs that plead for discounts, usually for the ‘poor students’ and their trip turns out to be comprised of university staff and post-docs on sizeable bursaries. And we all look forward to hearing about the club politics as the week goes on.
Michelle has been scuba diving for nearly 30 years. Drawing on her science background she tackles some bits of marine science. and sometimes has a sideways glance at the people and events that she encounters in the diving world.